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Consumer Direct Care Network New Mexico
TRAINING
Forms available in Spanish have a 
icon. To view translated versions of these forms, select Spanish from the top menu.
icon. To view translated versions of these forms, select Spanish from the top menu. Annual Training
Annual Safety
DirectMyCare Materials
Web Portal Activation
Video: Web Portal Activation
Web Portal Navigation 🌐
Viewing Time 🌐
Video: Viewing Time
Reading the Legend 🌐
Suspended Shifts
Reports and Documents 🌐
Video: Reports and Documents
Changing Roles
Resetting Your Password 🌐
Multi-Factor Authentication (MFA)
Downloading an Authenticator App 🌐
MFA Overview 🌐
Video: MFA Overview (SMS & Email) 🌐
MFA - Setup Authenticator App
MFA - Setup Email OTP
MFA - Setup Text/SMS
MFA - Change Default Authenticator in DirectMyCare
MFA - Setup Backup Auth Options in DirectMyCare
Self-Directed Community Benefit (SDCB) Program
Electronic Visit Verification (EVV) Training
AuthentiCare Training Videos
AuthentiCare - How to Reset a Worker Password
AuthentiCare - How to Approve a Claim
AuthentiCare - How to Correct a Claim